Website privacy policy

What this website collects

This website does not set cookies and does not run third-party analytics, advertising, or session-replay scripts. The only data this site sends is an anonymous, aggregate performance measurement: a page-load speed metric, a coarse value bucket, and whether you're on mobile or desktop. That measurement never includes the page you visited, any query string, your IP address, or any identifier tied to you, and it is not linked to anything you submit through a form.

Contact forms and booking

If you request an appointment or contact us through this site, you're taken to a separate booking or patient-portal service operated by a vendor we work with, not run on this website. Those services have their own privacy practices, which you should review before submitting information. Do not include sensitive health details in an unencrypted web message; call the office instead if your question involves your personal health information.

SMS / text message communications

Starling Clinic operates an appointment-related text messaging program ("Program") to help patients keep their scheduled visits. This section describes that Program and applies in addition to, not in place of, the rest of this policy.

What the Program is used for

Messages sent through the Program are transactional and account-related, not marketing. Examples include:

• Appointment reminders and confirmations
• Rescheduling or cancellation notices
• Requests to confirm or verify an upcoming visit
• Other account-related updates directly tied to a scheduled or requested appointment

The Program is not used to send promotional or marketing text messages, and message content never includes details about diagnoses, test results, treatment, or other protected health information.

How you're enrolled

You are enrolled in the Program only if you directly provide your mobile phone number to Starling Clinic — in person, by phone, through our online booking or patient-portal vendor, or on a paper or digital intake form — for the purpose of receiving appointment communications. Phone numbers are not added to the Program from any other source, purchased list, or third party.

Message frequency, rates, and support

• Message frequency varies based on your scheduled appointments and typically ranges from 1–4 messages per appointment.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply HELP at any time for help, or contact a clinic directly using the numbers below.
• Reply STOP at any time to opt out of the Program. After you reply STOP, you will receive one confirmation message and no further texts; you may still receive calls or other communications about your care.
• Carriers (including T-Mobile, AT&T, Verizon, and others) are not liable for delayed or undelivered messages.
• Not all mobile carriers or devices may be supported.

How we handle Program data

No mobile opt-in data or consent, and no mobile phone numbers collected through the Program, are sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Program data is shared only with the messaging and telecommunications vendors we use to operate the Program (for example, our phone/SMS platform provider and the carriers that deliver the message), and only as needed to send and deliver these appointment messages. This category of data is excluded from any other data-sharing described elsewhere in this policy or in any other Starling Clinic agreement.

Changing your number or preferences

If your mobile number changes, or you want to re-enroll after opting out, contact a clinic directly — we cannot update Program enrollment from a text message alone.

Maps and other embedded content

Some pages embed a Google Map to show our office locations. Google may receive standard technical information when a map loads, under Google's own privacy policy, independent of this site.

Your choices and questions

Because this site does not use tracking cookies or ad identifiers, there is nothing to opt out of here. For questions about this policy, or to report a concern, contact a clinic directly.

Updates to this policy

If what this website collects changes, this page will be updated to reflect it. This policy does not cover the separate patient-portal or fax-management applications, which have their own access controls and are not part of the public website.